We offer multiple carriers and speeds. For US destinations, we typically use USPS Priority (2–3 business days) or UPS Ground (1–5 days, depending on distance). Expedited options include UPS 2nd Day Air and Next Day Air (for extra cost). Sticker Mule, for example, offers UPS 2nd Day Air free on orders over $21 (U.S.). For international orders, options include USPS Priority International, UPS Worldwide Saver, DHL Express, or Canada Post Expedited. During checkout, enter your shipping address to see available methods, costs, and delivery estimates.

Shipping costs depend on the order weight and destination. We calculate the exact cost at checkout (or you can use the shipping calculator on our site). We also offer flat-rate boxes and free shipping on orders over a certain amount (e.g. Free UPS Ground on orders over $100 in the continental U.S., if applicable). Note that bulky or heavy items may incur dimensional-weight charges.

There are two parts: production and transit. Production time (our turnaround) depends on order size; for typical orders it’s about 3–5 business days. (For example, Sticker Mule’s standard is 4 business days production. We offer rush production—about 3 days—for an extra fee.) After production, shipping transit to you depends on the chosen service. For instance, USPS Priority is usually 2–3 days in the U.S., and Canada, UPS Ground ~1–5 days. We provide an estimated delivery date at checkout that combines production + shipping time.

First, check the tracking info. If the carrier shows “delivered” but you haven’t received it, or if tracking is stuck, contact us. We’ll work with the carrier to locate it. If confirmed lost, we will re-ship replacements at no extra cost. For lost shipments, Sticker Mule “provides free reprints of missing items”. Always ensure your shipping address is complete (missing apartment/suite numbers are a common issue).

Yes. USPS/Canada Post First-Class Mail or Priority Mail can deliver to PO Boxes and military APO/FPO addresses (with restrictions on size/weight). UPS and FedEx require street addresses. Select USPS at checkout if you only have a P.O. box.

We generally cannot split one order into multiple shipments; each order ships together. If you need items sent to different addresses, please place separate orders for each destination.

We pack stickers flat when possible. Smaller stickers are usually shrink-wrapped in stacks (about 50 per stack) and put in a sturdy padded mailer or box. Rolls or tubes are used for very long stickers. We label all packages clearly and secure them against bending. All shipments include tracking and basic insurance ($100) by default.

Because our products are custom-made, we do not accept returns for “change of mind” or design preferences. All sales are final except in cases of print defects or damage. If your order arrives defective (misprints, smudges, cuts in the wrong place, etc.), please contact us within 72 hours of delivery with photos of the issue. We verify and then will reprint or refund the defective portion at no charge.

For defects or damage, email support with a clear photo showing the problem. We will instruct you on returns if needed. Typically, we ask for the defective item(s) to be mailed back (with a prepaid label we provide) and then send replacements. We cover return shipping for confirmed errors. Note: for label dispenser units, there is a 14-day window to report faults under our 2-year warranty.

Unfortunately not. Since every sticker/label is custom to your design, we cannot resell it. This is standard industry practice. For order mistakes (wrong size/shape chosen, changed mind), we suggest placing a new order with the desired specs.

If you spot an error before proofs are approved, contact us ASAP and we’ll fix it (e.g. wrong color or size). If you approved the proof and then changed your mind, we can’t change that order. Always carefully review the proof and product options.

Because of the custom nature, we don’t do traditional exchanges. However, if an error occurred on our end (misprinted content or material), we will reprint the correct item for you once the mistake is confirmed.

Contact us immediately upon receipt if anything is wrong. As a guideline, notify us within 72 hours of delivery for defects, or within 14 days for issues with label dispenser mechanisms under warranty. After these windows, we may not be able to honor reprints or refunds.

First, clean and dry the surface (no dust/oil). For large vinyl stickers, peel back a portion of backing and align it at one edge, then gradually smooth it down with a squeegee or credit card to push out air as you peel off the rest of the backing. Work slowly and apply pressure to avoid bubbles. If bubbles do form, gently lift and reapply or use a pin to puncture and smooth out.

Some (like static-cling or removable stickers) can be peeled off and reapplied, but permanent vinyl/label adhesives bond strongly. To remove permanent stickers, slowly peel from one corner; heat (hair dryer) can soften the glue. Clean any residue with rubbing alcohol. Permanent stickers generally will not come off cleanly if reapplied.

Our outdoor-rated vinyl and BOPP labels are waterproof and can handle wet environments. They can go on bottles, coolers, or fridge containers. However, for best longevity, avoid dishwashers or very rough handling. Matte paper stickers are NOT waterproof and should stay dry.

Our vinyl and polyester labels tolerate hot/cold (roughly -40°F to 190°F). Laminated plastics resist heat/sunlight well. (Unlaminated paper labels can peel off in high heat or dissolve in water.) Consult product details for exact ranges if needed.

Check surface prep: it must be clean, dry, and smooth (no grease or dirt). Most adhesives need at least 50°F and take up to 24  hours to reach full bond. If surface was cold or dusty, warm it and press firmly. If issues persist, try a different material/adhesive (e.g. vinyl vs static-cling).

Monitor colors vary; we use CMYK printing. We cannot precisely match every monitor or Pantone ink. If exact color matching is critical, specify Pantone codes and we’ll attempt to match as closely as possible. We cannot guarantee an exact on-screen color match.

Your file’s resolution may be low. Ideally, artwork should be 300 DPI at full size. Contact us, and we can advise if your file needs upgrading or recreation.

First try clearing your browser cache or switching browsers. For login/order issues, sometimes logging out and back in helps. If errors continue, email us the details (screenshot is great) and we’ll assist.

Yes. Our pricing is tiered by quantity. The more you order, the lower the per-unit price. Volume discounts kick in at higher quantities (and especially on roll labels). You can see prices for higher quantities on the product page. For very large or recurring orders, ask about a custom wholesale program or account.

For die-cut vinyl stickers, the minimum is usually 20 pieces of a single design. Some label products (rolls) have higher minimums (e.g. 50 labels on a roll). Check the product page; we’ve tried to keep minimums low to accommodate small businesses and hobbyists.

We welcome bulk and repeat customers. Contact our sales team to discuss volume discounts, net payment terms, or co-op marketing arrangements. We can provide invoices and quotes for budgeting purposes.

We offer multiple channels: Email our support team at support@ourstickershop.com (response within 24 hours), use the live chat widget on our site (Mon–Fri, 9am–5pm), or call 1 877 402 4440 during business hours. For quick answers, check our Help Center articles or this FAQ page.

Phone and chat support are available Monday–Friday, 9:00 am–5:00 pm (Eastern Time). Email is monitored 7 days/week, so you can always send a message and we’ll reply promptly on the next business day.

We are an online-only business; we do not have a showroom. All orders and support are handled online. You are welcome to send postal mail to our address (listed in the footer) for official correspondence.